Your Privacy Questions Answered
We do not sell or share your personal data with advertisers or third-party marketers. We share deposit and withdrawal information only with payment processors (DANA, OVO, GoPay, QRIS operators) and, where local law requires it, with regulatory authorities. Your gaming activity remains private to your account.
You can request permanent account closure via live chat or email. We'll close your account immediately, but we must retain KYC documents and withdrawal records for seven years under local compliance rules. After that period, your data is securely deleted.
Your account and all associated data remain stored securely. Inactive accounts are not deleted automatically. If you wish to close an inactive account or have your data removed, contact support and we'll process your request within 48 hours.
All transactions are encrypted with SSL technology. We never store your full payment details; the payment processor holds those separately, and we keep only a token for future use. Every withdrawal is verified by our security team before processing.
We use analytics cookies to track which games and features you use most, helping us improve the lobby experience. These cookies are essential for login and non-essential analytics are optional. You can manage cookie preferences in your browser settings anytime.
Contact our support team immediately via live chat or email. Report any unauthorised access, suspicious activity or data breach concerns. We'll investigate within 24 hours and take corrective action, including password reset or account freeze if needed.
Submit a data access request through live chat, email or your Account Settings. We compile and send your data within 10 working days. The file includes account information, transaction history and any communication records you've had with our support team.
