Your Rights & Privacy Questions Answered
Yes. Your ID, name and phone are encrypted during storage and verified only against our payment processors and anti-fraud systems. We do not share this data with advertisers or third parties outside payment settlement. Your linked bank or e-wallet account is stored in a secure vault separate from your lobby activity.
Your account remains active and your funds stay in your wallet indefinitely. We do not expire dormant accounts or apply inactivity fees. If you forget your password after months away, our support team can reset it via your registered phone number within 2 hours.
Yes. Open your account, go to Wallet > Transaction History and you'll see every deposit, withdrawal and game outcome sorted by date. Each entry shows the amount, payment method used (DANA, OVO, GoPay, QRIS or bank transfer) and final status. Export this history as a PDF from the same page anytime.
If you don't recognise a withdrawal or believe it failed, report it to our support team with the transaction ID from your history. We verify the request against your bank or e-wallet logs within 3 business days. If the withdrawal was unauthorised, we reverse it and restore funds to your wallet immediately.
We retain your transaction history and ID verification records for 7 years to satisfy payment-processor compliance rules. Your email and personal details are deleted after 30 days unless a dispute or chargeback is open. You can request early deletion by contacting our support team with your account details.
No. We share your verified personal data only with DANA, OVO, GoPay and QRIS for deposit and withdrawal processing. We do not sell email addresses, phone numbers or gameplay data to marketing firms, analytics companies or other platforms. Our privacy policy is available in Account > Legal & Data for full details.
Change your password immediately via Account > Security > Change Password. Then contact our support team with your phone number and the dates of suspicious activity. We'll review your login history, freeze any pending withdrawals and confirm your registered details match your current ID before releasing funds.
